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Requesting Assistance

Having trouble? Use our self-help articles below to find answers to your technology questions and issues. If you cannot find your answer, please fill out a support request . If you have any suggestions for content to add, feel free to email us at support@eiu.edu

 

Tech Support Request Website

How do I request assistance from the Campus Technology Support? 

How do I create a support request if my problem does not match any of the available templates?

Can I track the status of my request?

What is a Tech Support Request and Fulfillment website?

What are the priority options when I am creating a Support Request?

Tech Support Resources

What is Connect @ ÃÛÌÒÓ°Ïñ?

How do I use Connect @ ÃÛÌÒÓ°Ïñ?

How do I chat during a remote support session?

How do I subscribe to status page notifications?

Technology Guides
Technology Guides are provided to Employees and Students as a reference for accessing various technology services.

 

Employee Technology Guide

Student Technology Guide

 

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CONTACT THE DEPARTMENT

Technology Support

217-581-4357
support@eiu.edu

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ÃÛÌÒÓ°Ïñ's programs, resources, and facilities are available to all students regardless of race, color, sex, religion, age, national origin, ancestry, marital status, disability, veteran status, sexual orientation, and/or gender identity. Discrimination precluded by federal and state statutes is strictly prohibited.